Frequently Asked Questions
You have questions. We'd expect nothing less — you're about to trust someone with a dog who means everything to you. These are the ones we hear most often, answered honestly and without the fluff. If something isn't covered here, reach out. We're always happy to talk it through.
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Most dog walking companies are built around volume — more dogs, more walks, more bookings. We built The Big Dog Co. around the opposite. Every dog in our care receives one-on-one attention from a handler who was specifically chosen for this work. We specialize in large breeds, working dogs, powerful breeds, and dogs who need more than the average walker can offer. This isn't a side hustle or a booking app. It's a relationship-based care company with a very specific standard — and we hold it without exception.
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Because group dynamics are unpredictable, and large or sensitive dogs don't thrive in them. Pack walks might work for some dogs. For a working breed, a reactive dog, or a powerful large breed — they're often overstimulating, stressful, and genuinely unsafe. One handler, one dog, full attention. That's the only model we operate under. The one exception — if you have multiple dogs in your household, we absolutely care for them together. What we don't do is mix unrelated dogs from different homes. Ever.
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Calm, relationship-based, and grounded in an understanding of dog psychology and nervous systems. We lead with structure, consistency, and emotional intelligence — the kind of presence that big dogs respond to immediately and instinctively. Your dog will know within minutes whether someone has it or they don't. We make sure they always feel it.
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Everything. The physical demands, the handler experience required, the understanding of breed-specific drives and behaviors, the ability to read and respond to body language in real time — it's a different skill set entirely. A dog who weighs 100+ pounds and has a working drive, a prey instinct, or a history of reactivity needs someone who has actually done this work — not someone who loves dogs and figures they'll manage. We've built our entire company around that distinction.
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Yes. The Big Dog Co. is fully insured. Documentation is available upon request.
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Always. We know what it feels like to leave a dog you love in someone else's hands. Updates and photos are a standard part of every service — not an add-on, not something you have to ask for. You'll hear from us.
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Yes, for existing clients whose needs have been discussed and documented in advance. Please disclose any medications, medical conditions, or special needs during your meet and greet so we can ensure we're the right fit and prepared to care for your dog safely.
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Absolutely — and we encourage it. Consistency between a dog's walker and their trainer is one of the most underrated factors in behavioral progress. If your dog is working through something with a trainer, we want to know what cues they're using, what to reinforce, and what to avoid. We're a complement to that work, not a replacement for it.
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Tell us everything. The more we know going in, the better we can care for your dog from day one. Behavioral quirks — leash sensitivity, resource guarding, threshold reactions, stranger anxiety, noise sensitivity — these are things we work with regularly. Nothing you share will disqualify your dog. It just helps us show up prepared.
General Questions
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Every member of The Big Dog Co. team is carefully selected based on their real experience with large and powerful breeds — not just a love of dogs in general. Most of our team members have big dogs of their own. That's not a coincidence. It's part of how we hire.
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Yes. Our team is licensed and CPR certified. We take the professional standard of this work seriously because your dog deserves nothing less.
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We do our absolute best to maintain consistency with your assigned handler because we know how much it matters — especially for large breeds, working dogs, and reactive dogs who thrive on routine and familiarity. In the rare case that a different team member needs to step in, a proper introduction always happens first. We will never send someone new into your home or hand them your dog's leash without a meet and greet. That's non-negotiable — no matter the circumstance.
Our Team
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A meet and greet is a no-pressure, in-home introduction where we get to know you and your dog before any services begin. We talk through your dog's routine, personality, history, triggers, and needs. We observe how they move through their own space. We answer every question you have. And honestly — we let your dog tell us what they think. We require this for every new client without exception because we will never send a handler into your home, or take your dog's leash, without a proper introduction first. It protects your dog. It protects our team. And it's just the right way to start.
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Plan for about 30–45 minutes. Come with questions — there are no wrong ones. We'll ask about your dog's history, daily routine, behavioral patterns, any known triggers, and what a good day looks like for them. We'll spend time with your dog in their environment and get a feel for how they respond to new people. By the end you'll know whether we're the right fit — and so will we.
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None. Meet and greets are always complimentary. We'd never charge you to find out if we're the right fit for your dog. Come with questions, bring your dog, and let's just talk.
Meet & Greet
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For recurring walks and pet care visits, we recommend reaching out at least two weeks in advance — sooner during busy seasons. For in-home overnight care, four to six weeks is ideal. For wedding chaperoning, please give us as much notice as possible — six months minimum is strongly encouraged.
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We do our best to accommodate urgent requests for existing clients. For new clients, we always require a meet and greet before services begin — even in urgent situations. We will never skip that step. If you anticipate needing care, the best thing you can do is reach out and get the meet and greet scheduled now, before you need us.
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Our cancellation policy is outlined in your client agreement and is available through our client portal. We ask for reasonable notice out of respect for our team's time and availability.
Scheduling & Policies
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Slowly, quietly, and without pressure. An anxious dog is communicating something — and the worst thing you can do is override that communication with force or false confidence. We let nervous dogs set the pace. We don't rush introductions. We don't push contact. We create an environment of calm predictability and let trust build naturally. Most dogs — even very anxious ones — come around in their own time when the handler knows how to wait.
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With experience, calm, and a plan. We assess triggers, manage thresholds, work on distance, and keep the environment as controlled as we can. We don't put a reactive dog in situations designed to overwhelm them. We work within what they can handle and build from there. Reactivity is manageable with the right approach — we've seen it hundreds of times.
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Physical exercise alone is not enough for most large breeds and working dogs. A dog who is only physically tired is often still mentally frustrated — which is where a lot of problem behavior actually comes from. We incorporate sniff work, structured engagement, environmental enrichment, and breed-appropriate mental challenges into our care because a dog who is mentally satisfied is a dog who is genuinely at ease. That's always the goal.
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We respond immediately. We contact you, and if necessary, we go directly to your designated veterinarian or the nearest emergency animal hospital. All medical preferences and emergency contacts are collected before services begin. We are CPR certified and prepared to act — not panic.
Safety & Handling
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We serve Long Island including Suffolk County and Nassau County, and New York City including Queens, Brooklyn, and Manhattan. If you're unsure whether we cover your specific area, reach out and ask. We'll always give you a straight answer.
Services Areas
Still have questions? Good. The ones who ask the most questions are usually the ones who care the most about their dogs. That's exactly who we're here for. If you're ready to find out whether we're the right fit — for your dog, your household, and the kind of care you've been looking for — the next step is a meet and greet. No pressure. No commitment until we've all had a chance to meet properly. Including your dog. Especially your dog.